Frequently Asked Questions
- How will you use my personal information?
We are committed to safeguarding the privacy of our website visitors, you can find out more about how we will treat your personal information by visiting https://www.homeconnections.org.uk/CFEPrivacyStatement.jsp. For more information about how Clarion Housing Group will process the information your provide, please visit www.clarionhg.com and click on Customer Privacy Notice
- What if I have pets?
Pets are not allowed in some of our properties, it depends on the type of property,. The advert will clearly state if we don’t allow pets in that specific property. Generally we will say that pets may be allowed with permission.
- What if I decide I am no longer interested in a home that I have bid for?
If you have made a bid but then change your mind, you can remove the bid on the website as long as the bidding cycle is still open. Please think carefully when placing your bids, and only bid on properties that you would like to be considered for. If you bid on a property you don’t like, and refuse the offer, this will be count towards your refusal quota. If an applicant refuses two offers we may contact them to discuss their options, as it may be that we cannot provide what they are looking for.
- Why does my position change during the bidding cycle?
Your position depends upon who else has placed a bid on that same property. Bidders are not awarded on a first come first served basis. For example those who have been assessed as having a higher housing need will place higher on the list, despite what point in the bidding cycle they place their bid. If a bidder has the same banding and the same points, those who have been registered for longer will place higher on the list. Once the bidding cycle has closed, your final bid position will be recorded and cannot be changed.
- Why haven't I been invited to view a property?
If you have bid on a property but you have not been invited to a viewing it may be because
• You are not top of the list
• You do not meet the advert preference
• Your situation is awaiting assessment
